The most recent advertisement from General Immigration & Passports has revealed the existence of a new call center that is responsible for employment opportunities in Islamabad. The PSDP-funded project will take up the positions on a contract basis, with an initial one-year term and the option to extend upon satisfactory performance or project completion, whichever occurs first. Both male and female candidates are eligible to apply for these recent government positions in Islamabad. They will be employed in Pakistan upon the completion of the application process.
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Details of Call Center Incharge Jobs in Islamabad:
| Industry | Government |
| Hiring Organization | Directorate General Immigration & Passports |
| Jobs Location | Islamabad and Multiple Cities |
| Education Requirements | Bachelor/ Master |
| Employment Type | Full Time |
| No. of Posts | 30+ |
| Newspaper | Jang/Express/ The News /Official Website |
| Address | Directorate General Immigration & Passports Islamabad Pakistan |
| Zip Code | 64000 |
Benefits of Call Center Incharge Jobs in Islamabad:
- Leadership Role: In the capacity of a Call Center in charge, you will have the chance to develop leadership skills, oversee a team, and acquire valuable management experience.
- Competitive Salary: The responsibilities and skills assigned to these positions frequently necessitate advantageous compensation packages.
- Career Development: Possibilities for career advancement within the organization, which may result in specialized roles or positions of greater responsibility.
- Skills Development: Improve your abilities in communication, team administration, customer service, and problem-solving.
- Professional Network: Establish a professional network within the industry that can be beneficial for future career opportunities.
- Dynamic Work Environment: A fast-paced and dynamic work environment that can be both rewarding and challenging.
- Job Security: Call centers are indispensable to numerous organizations, as they guarantee employment stability and security.
- Comprehensive Benefits: Access to various benefits, including health insurance, retirement programs, and potential performance bonuses.
- Work-Life Balance: Numerous call centers provide structured working hours, which facilitates the maintenance of a harmonious relationship between work and personal life.
- Employee Training: Access to training and development programs to maintain your proficiency and remain informed about industry developments.
- Customer Interaction: Engage with customers directly to improve customer satisfaction and gain a better understanding of their requirements.
- Technological Experience: Acquire knowledge of the most recent call center software and technology, which may prove advantageous to your professional development.
- Incentives and Bonuses: The potential to receive incentives and bonuses in accordance with team accomplishments and performance metrics.
- Positive Work Environment: Possibilities to Enhance Team Morale and Productivity by Cultivating a Positive Work Environment.
- Problem-Solving: By addressing a variety of operational challenges and consumer issues, one can cultivate robust problem-solving abilities.
Vacant Position:
| Sr No | Name of Post |
| 1 | Call Center Incharge |
How To Apply For Call Center Incharge Jobs in Islamabad?
- All positions will be filled in accordance with the provincial quota.
- All candidates will be eligible for a general age relaxation of five years in accordance with government regulations. At the time of the interview, individuals in government service are required to provide a letter of authorization (NOC).
- Original testimonials, educational certificates, degrees, experience certificates, certificates of training or courses, and other supporting documents must be presented during the interview or upon request. Additionally, an attested copy of the CNIC is required.
- There will be no consideration or continuation of experience for part-time, honorary, apprentice, or internee positions.
- In the event of unsatisfactory performance, the service may be terminated with 15 days prior notice. Appointments will be on a contract basis for a period of one year, with the option to extend the term upon satisfactory performance or until the project is completed, whichever occurs first.
- The test and interview will be conducted exclusively with candidates who have been prescreened.
- No TA or DA will be permitted for the test or interview.
- 2% of the quota will be reserved for the disabled in accordance with government policy.
- The application will not be accepted after the closing date.
- The department retains the right to cancel the recruitment process in its entirety, increase or decrease the number of positions as per the recruitment process for any post at any stage, and do so without providing any justification.
- To apply online, interested candidates must visit the NTS website and attentively read the instructions.
Frequently Asked Questions:
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What is the job description of a call center in charge?
Call center managers are responsible for training, hiring, monitoring, and motivating staff in a call center, whom they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company’s goals and provide sufficient customer support, but there’s a lot that goes into this process.
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What is the role of the center in charge?
The center manager is responsible for managing center operations and provides leadership in strategic and operational planning. He or she leads the development of center initiatives and improvements for effective delivery of center programs and services.
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What is the duty of a call center?
A call center representative, or call center agent, takes calls from customers, answering questions or addressing any concerns they may have. Their responsibilities include handling numerous inbound and outbound calls to and from customers, listening to their needs or concerns, and providing helpful solutions to their problems.
